Character import not working?

[mystic]

Hello, long time no see. Haven't been here since the new system. Okay, so I have to create a new name, and should use the same as the old one. Done.

Okay, cool, there's a character import feature.

Enter the username and password from your old Nexus account.

Alright, easy enough, done.

Once this is complete click on the button that says "Click here to Reload and check import status"

How can I know when it's done? I'll just wait a while...

and you should have a message listing how many credits you received and which characters were imported to allow you to confirm everything is right

I did not get this

I've tried a few times now, and nothing happens at all. Am I missing something? Is the feature still active? Is something broken?

[Kandarin]

I think I see the cause and a series of possible solutions here. The system still works, but there's a reason why it didn't for you. Taking this to private messages to (hopefully) talk you through it.